Various downtown locations
I’ve had enough.
I don’t visit Bagel Stop franchises very often, but after my most recent visit they are officially off of my list. I’m not going to single out a particular location because I’ve had similar bad experiences at more than one of them and I’ve surmised that either their employees are not trained properly or they just don’t care. Who knows, maybe it’s a combination of both. All I know is that they are incredibly careless when they prepare sandwiches and I’m tired of wasting my lunch hour returning food that I can’t eat.
The restaurant lists several vegetarian options on the menu, but chances are strong that whatever is ordered will contain residue from previously prepared sandwiches, and it is totally unacceptable to find tiny bits of turkey, ham or tuna salad mixed into a vegetarian wrap.
C’mon Bagel Stop, how hard can it be to wipe down knives and food prep surfaces between orders? It doesn’t seem to be a problem at other local delis but at Bagel Stop the slacker attitude is apparent.
Also unacceptable: discovering that the employee who prepared the sandwich failed to remove the paper separators from the slices of cheese - that first bite was a real doozy - and pulling an entire square of waxy paper from the middle of the sandwich is just plain gross. Needless to say, the sandwich was returned, which leads me to part three: the manager was incredibly blasé and acted as though it was a regular occurrence. He even said to one of the other employees, "Hey, the paper’s sticking to the cheese again." If it is a known issue there are several things that they could do, the easiest of which is to be more vigilant! I realize it is probably out of the manager's realm of control to change suppliers, but double checking the slices before putting them in a sandwich can’t be that difficult, can it?
What IS difficult is trying to find a way to contact the franchisee regarding these issues; there doesn’t seem to be a web site, the restaurant didn't have business cards and the menu doesn’t list a customer service number or an address or phone number for their headquarters. Could it be that they don’t want to hear what their customers might have to say?
I’m done worrying about it. I won’t be going back. They may tout themselves as being vegetarian friendly, but they most certainly are NOT.